HR professionals face numerous challenges for building and sustaining credibility in their organizations. It’s not only “what we do” (strategic thinking and tactical actions), but also “how we do it” (creating effective and impactful relationships).
Learn the steps for developing credibility through actions and behavior, and:

• Effective communication skills, which begin with self-awareness and a greater awareness of others’ styles and preferences.
• How to ask questions to gather information and perspective.
• How to organize your thoughts, which helps you understand your audience and present with impact.
• How customer service and responsiveness play a vital role in delivering results through powerful relationships and trust.